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Privacy Policy

1) Who we are:
When we talk about ‘Cooley Healthcare’, or ‘we’ or ‘us’, we are talking about Cooley Healthcare Ltd with registered offices at Unit 9 Canal Walk, Park West Industrial Estate, Dublin 12, and its subsidiaries and affiliates. Cooley Healthcare Ltd is a provider of Disability Bathrooms, Stairlifts, Ramps & Home Adaptations. For more information, visit www.cooleyhealthcare.ie

2) What is Personal Data:
When we talk about personal data we are talking about any information that relates to you.

Personal data covers items such as your name, address, email address, mobile number, date of birth and Personal Public Service Number (‘PPSN’). Personal data includes special categories of data concerning your health.

3) How we collect your personal data:
We ask you directly for the personal data that we require to deliver our products and services to you.

In addition, we gather your personal data through:

Our interactions with you, for example via email or postal correspondence and telephone calls.
Your use of our products and services, including through the transactions you make and the technology you use, such as our website.
In addition, we receive personal data from third parties such as Occupational Therapists, local councils, or government agencies.
Please note that if you provide us with another person’s personal data (e.g. when applying for a home adaptation for a relative) you need to obtain their agreement to do so and provide them with this data protection notice.

We may sometimes process your personal data even if you are not our customer, for example if you are the main contact for a job or assisting another person to avail of our services. In such cases, we will process your personal data in accordance with this notice.

4) How we use your personal data:
We collect and use (or “process”) your personal data for a number of different reasons. Any time we process your personal data, we must have a legal basis to do so. The various ways we process your personal data and the legal bases we rely on are outlined below:

4.1) For the performance of our contract with you.We process your personal data in order to provide the products or services that we have agreed with you. This includes processing to:

  • Set up initial assessments and follow up appointments.
    • Help us provide you with quotations.
    • Assist you with grant applications to your relevant local authority.
    • Contact you regarding the status of your application.
    • Assist you with VAT reclaims from Revenue.
    • Provide services and home adaptations as agreed with you.
    • Manage your details for invoicing and payment purposes.
    • We may use your personal data for marketing purposes.

4.2) Where you provide your consent.

We may, at times, request your consent to process your personal data for specific reasons, such as:

  • Where you have appointed a third party to represent you and deal with us on your behalf (for example in a relative or friend) and we need to share your personal data with them.
    • Where we need to process special categories of data (for example, health related data)
    Where we process your personal data on the basis of your consent, you have the right to withdraw your consent at any time (see sections 11 and 12 below for more details).

4.3) For compliance with our legal obligations.

We will use your personal data to the extent necessary to comply with applicable legal and regulatory obligations. We will process your personal data on this basis, including in the circumstances described below:

To fulfil our tax and regulatory reporting obligations, for example:
• To fulfil our tax and VAT obligations to Revenue.
• To comply with legal requirements of the Energy (Miscellaneous Provision) Act 2006.

4.4) Where necessary, in our legitimate interests.

We process your personal data where it is in our legitimate interests as a business. When we process your personal data in our own interests, we will seek to maintain a balance between our interests and your rights and freedoms. We will process your personal data on this basis:

For day to day operational and business purposes to ensure we conduct our business in a responsi